KEVIN KEIPER  Staff Product Design Professional

Product Design Lead

PG&E
May 1, 2018
October 30, 2018

PROBLEM STATEMENT

Pacific Gas & Electric's internal contractor tools lacked ability to quickly and efficiently allocate water, electricity and gas services, creating misinterpretation of specifications, time and cost over-runs.

GOALS

  • Inventory existing substandard tools and derive future product specifications
  • Work with senior stakeholders to understand previous problems and future goals
  • Deploy v1.0 of revamped contractor tools

DESIGN RESEARCH

  • Survey existing user paths and outdated assets to discover ux and design opportunities
  • Contribute to daily and weekly Agile process meetings and sprint retrospectives
  • Establish common Zeplin collaborative environment to facilitate rapid, accurate communication
No items found.
I reviewed current site experience and well documented design system library.

DESIGN PROCESS

  • Survey existing user paths and outdated assets to discover ux and design opportunities
  • Contribute to daily and weekly Agile process meetings and sprint retrospectives
  • Establish common Zeplin collaborative environment to facilitate rapid, accurate communication
During iterative design review process we were able to shorten key user paths and reduce overall project duration.

SUCCESSFUL OUTCOMES

  • Audited digital web application for California utility service architects to streamline project planning; reduced preparation time by 60%, eliminated errors by 20% by improving efficiency of evaluating requirements.
  • Orchestrated cross-functional stakeholder buy-in of prototypes, tools and processes; planned and authored all UX service design deliverables, netting 30% increase in contractor efficiency.
SKILLS
  • Results-based Mentoring
  • Relationship Journey Maps
  • Design Thinking
  • Design Strategy + Systems
  • Opportunity Definition
  • Figma
  • UX Automation Strategies
  • Consensual Leadership
  • JIRA Agile Methods
EDUCATION
  • UC Berkeley | BA Humanities
  • THINKFUL | Front End Certificate